Technical support

Bausano extruder
technical support

Technical Support for Bausano Extrusion

Bausano provides complete technical services that encompass expertise, support, and assistance tailored to the utilization, maintenance, and troubleshooting of our Extrusion Lines.  We are committed providing practical solutions for your technical needs. Our range of services includes efficient remote assistance and on-site technical support.

Our team consists of well-trained technicians who are ready to address your specific challenges. Whether you need quick remote troubleshooting or hands-on support, we've got you covered. Explore the support options we offer to keep your systems running smoothly and ensure your technical requirements are met with expertise and efficiency.

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Remote assistance

Bausano technical remote assistance is tailored to meet the specific needs of industrial entities in the plastics processing sector, enabling us to provide comprehensive remote technical support to our customers. Remote assistance is key factor to optimize plant downtime and minimize the cost-of-service interventions, ultimately enhancing productivity for busy operators in the field. Utilizing augmented reality, we can promptly assess the needs of our customers, significantly reducing response time and improving overall efficiency.

Our or yours on-site operators have the capability to remotely communicate, share images, and exchange videos in real time with Bausano's experts. This seamless interaction is facilitated through various mobile devices, including smartphones and tablets. By leveraging these technologies, we ensure swift and effective problem-solving, allowing our customers to benefit from quick, responsive support without the need for physical presence.

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On site Technical Support

With a global presence, our company is equipped to supply and reach any country, supported by a team of specialized consultants at your service offering a fast and well-trained assistance.

Our skilled operators stand ready to provide real-time support, ensuring efficient resolution of any challenges you may encounter in your operations. The strength of our global presence is further amplified by a team of highly-trained technicians reaching you within 48 hours, facilitating the quickest possible resumption of production.

To ensure you receive the fastest and most effective support, we encourage you to reach out through our designated channels. Our dedicated support team is just a message or call away, ready to guide you through the process and provide the assistance you need promptly.

At Bausano, we understand the critical nature of your operations, and our commitment is to keep your production running smoothly.

Are you in need of Technical support?

Whether one of your machines urgently needs a spare part or a technical intervention, we help you choose the right service taking care of your Bausano Extruder.

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*Problem details, Extruder type (twin screw/single screw), Serial Number of Bausano Extruder, Material processed

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Leave us you contact and we will send you soon the access to our high resolution virtual tour that provide a realistic and immersive way to show Bausano facilities and operations.

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