From suppliers of extruders

Service and specialised technical support

Technical support to ensure efficiency everywhere

An integrated service system for production continuity

Bausano offers a complete range of services designed to support the customer throughout the entire lifecycle of the plant, ensuring efficiency, reliability and operational continuity. In the event of machine downtime or maintenance, the intervention of an in-house team of specialised engineers—mechanical, electrical, software and process—ensures fast and qualified support, on-site or remotely, including through a dedicated WhatsApp channel. The immediate availability of original spare parts, including those for older lines, is guaranteed by the internal spare parts storage, designed to minimise downtime. Thanks to the latest IoT technologies, Bausano enables real-time monitoring of plant performance and the generation of customised reports, ensuring precise and continuous control of the production process. These services are complemented by testing activities: FAT at the company’s premises, in a dedicated area, and virtual FAT, to validate each line remotely before shipment. The process is completed with plant start-up (SAT) and operator training at the customer’s site. Supporting all these activities, the Bausano technical laboratory allows rheological testing and process simulations on an industrial scale. A particularly valuable service during plant upgrades, enabling the redesign of barrels and screws based on new formulations, improving performance and productivity.

Global technical support to minimise machine downtime

The Bausano service team ensures fast intervention worldwide thanks to a network of specialised technicians, ready to reach the production site in a short time. The goal is to minimise machine downtime and quickly restore production, even in critical situations. To support on-site interventions, the company provides digital solutions based on IoT technologies, enabling line monitoring and real-time remote assistance. A combination of on-field presence and virtual tools to ensure operational continuity, anywhere and at any time.

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FAT and SAT: complete testing before and after installation

Each Bausano line undergoes a Factory Acceptance Test (FAT), carried out at the production site to verify its technical and functional compliance before shipment. The service is also available in virtual mode, with real-time remote connection. At the destination, the Site Acceptance Test (SAT) allows validation of the line’s integration into the customer’s production environment, with direct support from Bausano technicians.These activities ensure an efficient start-up, reducing uncertainties and guaranteeing operational continuity from the very first stages of use.

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Global technical support to minimise machine downtime

The Bausano service team ensures fast intervention worldwide thanks to a network of specialised technicians, ready to reach the production site in a short time. The goal is to minimise machine downtime and quickly restore production, even in critical situations. To support on-site interventions, the company provides digital solutions based on IoT technologies, enabling line monitoring and real-time remote assistance. A combination of on-field presence and virtual tools to ensure operational continuity, anywhere and at any time.

MORE INFORMATION

FAT and SAT: complete testing before and after installation

Each Bausano line undergoes a Factory Acceptance Test (FAT), carried out at the production site to verify its technical and functional compliance before shipment. The service is also available in virtual mode, with real-time remote connection. At the destination, the Site Acceptance Test (SAT) allows validation of the line’s integration into the customer’s production environment, with direct support from Bausano technicians.These activities ensure an efficient start-up, reducing uncertainties and guaranteeing operational continuity from the very first stages of use.

TO LEARN MORE

Service, maintenance and digital solutions supporting production

Emergency service and immediate response

Bausano provides a dedicated WhatsApp channel to ensure direct and timely support at any time. This tool enables a first level of immediate assistance, simplifying communication with the after-sales team through the rapid exchange of technical information and visual documentation. The service is integrated with on-site intervention by specialised technicians, helping to reduce response times and minimise potential machine downtime. A practical solution designed to keep the production line always operational, wherever it is located.

Maintenance and repair services

Bausano offers maintenance and repair services designed to ensure the reliability and operational continuity of extrusion lines over time. Interventions are carried out by specialised technicians and include both scheduled maintenance and corrective operations, available on-site or at Bausano facilities. Activities involve key components such as screws, barrels, electrical panels, PLC and control units, with the aim of fully restoring system functionality. This structured approach to maintenance helps prevent failures, optimise performance and extend the equipment lifecycle, minimising downtime.

Sphera: a new dimension of service

Within its service vision, Bausano complements traditional technical support with a proprietary digital suite that expands capabilities in intervention, control and prevention. Bausano Sphera is an advanced platform designed to support the customer throughout the after-sales phase, combining IoT technologies, automation and advanced interfaces. Structured into three integrated applications—Pharos, Scout and Ranger—the suite enables remote monitoring of the line, digital spare parts management and real-time virtual technical support. A modular system that strengthens Bausano’s service, improving diagnostic capabilities, reducing downtime and ensuring greater operational continuity.

RANGER 
Artificial Intelligence

Ranger is the application within the Sphera suite designed to detect recurring operational patterns and anticipate maintenance needs. Through predictive analysis of line data, Ranger identifies signs of wear and anomalies, reducing unplanned downtime and improving maintenance planning. The system enables smarter and more sustainable plant management, increasing operational reliability and the lifespan of critical components.

PHAROS
Performance monitoring

Pharos transforms extrusion line data into structured and accessible information, generating real-time reports on production performance. Thanks to intuitive dashboards and customisable parameters, users can accurately interpret plant performance, identify inefficiencies and implement targeted improvements. Pharos supports data-driven decisions, helping to optimise output, reduce consumption and improve process stability.

SCOUT
Online spare parts portal

Scout is a digital portal designed to simplify spare parts management, including for older lines. The application allows users to quickly identify components, check availability and proceed with ordering in a simple and guided way. With a clear and constantly updated interface, Scout reduces downtime related to procurement and improves efficiency in scheduled maintenance.

Rapid intervention

FAT and SAT: complete testing before and after installation

Each Bausano line undergoes a Factory Acceptance Test (FAT), carried out at the production site to verify its technical and functional compliance before shipment. The service is also available in virtual mode, with real-time remote connection. At the destination, the Site Acceptance Test (SAT) allows validation of the line’s integration into the customer’s production environment, with direct support from Bausano technicians.These activities ensure an efficient start-up, reducing uncertainties and guaranteeing operational continuity from the very first stages of use.

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Original spare parts and long-term compatibility

Bausano provides a large and constantly updated spare parts warehouse, ensuring the availability of original components, even for lines installed more than twenty years ago. Each part is selected and certified according to Bausano standards, ensuring reliability, compatibility and long-term durability. The use of original spare parts is essential to preserve plant performance and extend its operational lifecycle. Customers can consult and order spare parts directly through the dedicated digital portal, designed to simplify component identification and speed up the procurement process.

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Spare parts
Spare parts

Technical training and operational autonomy

To support each customer in achieving full operational autonomy, Bausano offers technical training sessions focused on the real use of extrusion lines. Training takes place directly on the equipment during testing and start-up, ensuring practical and targeted learning. The programme is tailored according to the type of machine, production process and the experience level of the operators involved. The goal is to provide immediately applicable skills, ensuring continuity, efficiency and safety in daily operations.

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A service that evolves over time

To receive immediate support, request an intervention, order spare parts or obtain information on testing and analysis services for the redesign of screws and other technical interventions, it is possible to contact the Bausano Service Department directly. The team is available via dedicated email or WhatsApp channel, providing fast and operational responses without intermediaries. Each request is handled by specialised technicians, with the aim of ensuring the production continuity of installed systems

Specialised operators supporting the customer:

Specialised operators supporting the customer:

+39 012426326

E-mail – specialised
Technical team

service@bausano.com

Request spare parts for a Bausano system

To request original Bausano spare parts, please provide the company name and address, a direct phone contact, the component or assembly to be replaced, the machine type involved and the project number or serial number, available on the identification plate of the machine or gearbox.

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*Problem details, Extruder type (twin screw/single screw), Serial Number of Bausano Extruder, Material processed

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